When will I receive my digital products?
Digital products will go out in January of 2020! This includes the PDF of the book, and high-resolution maps of each of the three cities in this book.
Last updated: November 24, 2019 12:38
When will I receive my physical products?
Books will be shipping in February! We suffered a delay on some of our artwork that we felt was too important to cut, so we made the decision to delay the project’s delivery. We apologize if this is frustrating to you, but we did it to make sure the book is as great as it can possibly be!
Last updated: November 24, 2019 12:39
I have additional questions!
We will be happy to answer them! Please use BackerKit’s support system to reach out with any questions, and we’ll help you out as quickly and efficiently as possible. Alternatively, reach out on Twitter (@JaronRMJohnson) or via Discord (Syntax#7777), and I’ll get to you as quickly as possible!
Last updated: November 24, 2019 12:40
Current Estimated Shipping Date: February 2020
Our design and layout work has taken longer than expected due to some art delays, and so we had to push deliveries of physical books by one month. Digital products will still be arriving in January as planned!
Last Updated At: 11/24/19What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.